Expand Your Skills to Help Drive Business Outcomes
Become the trusted advisor whom customers can count on to deliver proven solutions and outcomes in the digital era.
The Cisco Customer Success Manager Specialist certification provides a solid framework, and a core set of proven fundamental skills and knowledge to deliver immediate value to the vendor/customer relationship.
To help customers achieve the value and utility that they expect, and to realize the outcomes, it is increasingly crucial for a customer advocate to take responsibility and ensure that the deployment, adoption, and follow on use of the product/service deliver on the up front, agreed upon and purchased business outcome.
There are no prerequisites required for this certification. However, for candidates who have less than 2 years’ experience and are in need of foundational knowledge, Cisco recommends the following e-learning course before attempting this certification:
The best way to prepare for the certification is to take the Cisco-approved training:
Cisco Customer Success Manager (DTCSM)
This course provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. A proctored exam will provide documented proof of basic competency and career certification.
To earn this Cisco certification, you must pass the following exam(s):
This exam tests a candidate's knowledge and skills as it relates to:
- Benchmarking & Application
- Analysis & Evaluation
- Learn more about the 820-602 DTCSM exam
- Register for the exam
- Read current exam policies and requirements
The Cisco Customer Success Manager Specialist certification is valid for two years. To recertify, pass the current version of DTCSM exam.